Bk96 Privacy Policy – Malaysian User Data Protection

1. Introduction and Scope of This Privacy Policy

This Privacy Policy is issued by bk96 (hereinafter referred to as "bk96", "we", "our platform") and applies to all users who register an account, access or use any part of the bk96 platform. This Policy sets out in detail how bk96 collects, uses, processes, stores, protects and, in certain circumstances, discloses your personal information.

Bk96 takes the privacy of every Malaysian user seriously. We understand that personal information is a trust you place in us, and we handle that trust with the utmost responsibility. From users in Kuala Lumpur to members in Johor Bahru or Kota Kinabalu — every one of you deserves the same level of data protection and fair treatment.

2. Types of Personal Information We Collect

Bk96 collects various categories of personal information depending on how you interact with our platform. Below is an overview of the data collected:

Bk96 does not collect sensitive data categories such as health information, political views or religious beliefs unless directly relevant to a legal or licensing requirement and only with your explicit consent.

3. How bk96 Uses Your Personal Information

Bk96 uses the personal information collected for the following purposes:

• Account Management: Creating and managing your bk96 account, processing deposits and withdrawals, and providing access to all platform features.
• Identity Verification: Conducting KYC processes as required by licensing obligations and anti-money laundering legislation. This includes age verification to ensure that only users aged 18 and above are able to use bk96.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, bonus abuse, and other unlawful activities that could compromise the security of the platform and other users.
• Customer Support: Enabling the bk96 support team to handle your enquiries, complaints and requests effectively.
• Service-Related Communications: Sending you important notices about your account, changes to our terms, promotions you are eligible to claim, and security updates.
• Legal Compliance: Fulfilling legal obligations, reporting to relevant regulatory bodies and cooperating with authorities in lawful investigations.
• Platform Improvement: Analysing aggregated usage patterns to improve the features, performance, and overall user experience of the bk96 platform.

4. Legal Basis for Data Processing

Bk96 processes your personal data on one or more of the following valid legal bases:

• Contract Performance: Processing required to manage your bk96 account and deliver the services you request — including bet processing, deposits, and withdrawals.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering requirements, gambling licensing obligations and financial regulations.
• Legitimate Interests: Processing for fraud prevention, platform security and service improvement purposes, which does not override your fundamental rights.
• Consent: For optional marketing communications — you may withdraw this consent at any time by contacting bk96 or using the unsubscribe link in any marketing email.

5. Third-Party Data Sharing and Disclosure

Bk96 does not sell your personal information. However, in the course of operating the platform, there are certain situations where data may be shared with selected third parties:

• Payment Service Providers: Required transaction information is shared with payment processors such as Touch 'n Go eWallet, DuitNow, FPX, and other providers to process your deposits and withdrawals.
• Identity Verification Providers: Data required for the KYC process may be shared with third parties handling identity verification securely, under strict confidentiality agreements.
• Technology Providers: Third-party providers that supply technical infrastructure — such as secure cloud hosting — may have limited access to data within the scope of their services, under contractual data protection obligations.
• Regulatory Bodies and Law Enforcement: bk96 may be required to disclose data to the relevant authorities when there is a valid court order, legal requirement or financial crime investigation.

All bk96 third-party partners with access to user data are bound by data protection agreements requiring them to safeguard your information to a standard equivalent to bk96's own policy.

6. Data Security & bk96 Protection Measures

Bk96 implements multiple layers of security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communications between your device and bk96 servers are encrypted using industry-standard 256-bit SSL technology.
• Two-Factor Authentication (2FA): bk96 offers 2FA as an additional security layer for user accounts, reducing the risk of unauthorised access even if your password is compromised.
• Fund Segregation: User funds are held separately from bk96's operational funds in dedicated bank accounts, ensuring your money is always kept safe.
• Regular Security Audits: bk96 conducts regular security assessments and penetration testing to identify and address any vulnerabilities in our systems before they can be exploited.
• Internal Access Controls: Access to user data among bk96 staff is restricted on a need-to-know basis — only staff who require access to perform their job functions are granted permission.
• Continuous Monitoring: bk96's systems are continuously monitored for suspicious or abnormal activity that may indicate unauthorised access attempts or cyberattacks.

While bk96 takes all reasonable steps to protect your data, no system is entirely foolproof. We encourage you to take your own precautions as well — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect anything is wrong with your account.

7. Cookies and Tracking Technologies

Bk96 uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies used include:

• Essential Cookies: Required for core bk96 platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform to help us improve overall performance and user experience.
• Functional Cookies: Saves user preferences such as language, preferred odds format, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps bk96 understand aggregate platform usage patterns to make more informed product improvement decisions.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the bk96 platform. Continued use of the bk96 platform is considered your consent to the use of cookies as described above.

8. Cross-Border Data Transfers

As an online platform, bk96 may store or process user data on servers located in various countries. When personal data is transferred outside Malaysia, bk96 ensures that such transfers are protected by appropriate safeguard mechanisms, including:

• Standard data processing agreements that meet international data protection requirements.
• Use of cloud service providers that comply with internationally recognised security and privacy standards.
• Data transfer risk assessments to ensure that the level of protection remains equivalent to that provided within Malaysia.

Bk96 does not transfer user data to countries that lack an adequate level of data protection without appropriate additional safeguards in place.

9. Data Retention Period

Bk96 retains users' personal data for as long as necessary for the purposes described in this policy, or as required by law:

• Active Account Data: Retained for the duration of your active bk96 account and for a reasonable period after account closure for dispute or legal claim purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements.
• KYC Documents: Retained for the duration of the active account and for at least 5 years after account closure or the date of the last transaction, whichever is later.
• Activity & Security Logs: Retained for a shorter period depending on the purpose — typically between 90 days and 2 years for technical log data.
• Support Communications: Records of conversations with the bk96 support team are retained for 3 years for quality assurance and dispute resolution purposes.

Once the retention period expires and there is no other legal or legitimate reason to keep the data, bk96 will securely delete or anonymise it.

10. Your Rights as a bk96 User

As a bk96 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@bk96.best including your account number and the details of your request:

Bk96 will respond to user rights requests within 30 working days from the date of receipt of a complete request. In more complex cases, this period may be extended with notice to you.

11. Children's Privacy

The bk96 platform is intended solely for individuals aged 18 and above. bk96 does not knowingly collect personal information from minors. Should we discover that personal data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that data and close the account in question.

If you become aware that a minor has registered a bk96 account, please notify us at support@bk96.best immediately.

12. Links to Third-Party Websites

The bk96 platform does not contain links to third-party websites. All navigation within the platform is between bk96's own pages. If you arrive at an external website by any means, please note that bk96 is not responsible for that website's privacy practices and you should review its privacy policy separately.

13. Changes to This Privacy Policy

Bk96 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or how we handle user information. When we make material changes, we will:

• Updating the "Updated" date at the top of this document.
• Displaying a clear notice on the main page of the bk96 platform.
• A notification email will be sent to your registered address for any significant changes, at least 14 days before those changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of the bk96 platform after any changes take effect constitutes your acceptance of the updated terms.